Rest easy, we offer free exchanges for new sizes / colors and free returns for store credit. Additionally, customers can exchange for new products of lesser or greater value.

All other returns for refund will be charged a $12 restocking fee on the returned product.

Please place your exchange or refund within 30 days from the date your order was placed at OluKai.ca. Items must be in new, unused condition with the original packaging and tags.

We offer four options for returns and exchanges.

1. Exchange for another color and/or size
2. Return for a new style
3. Return for store credit
4. Return for a refund back to the original payment method.

We will begin processing your new order or email your store credit as soon as your return has delivered to our distribution center.

For any order totaling over $700, returns will need to be processed by contacting our Aloha Experience Team. Thank you for helping us prevent fraud.

Start My Return or Exchange

We will provide you with a shipping label to print, and you can pack and ship your return or exchange back to us.

You will need your order number to begin processing your return or exchange. You can find your order number on:

1. Your account page
2. Your shipping label listed after "PO" under your address
3. Your order or shipping confirmation email

For more details on our return & exchange policy please visit "What is your return or exchange policy?"

If you cannot find this information, please send us a message, and we can help you out.

Begin Return or Exchange

As soon as the package with our pre-paid shipping label is delivered by the courier to our distribution center:

1. You will receive your refund
2. If exchanging, your new order will begin processing
3. If returning for store credit, the eGift Card will be processed with your refund

You will receive a confirmation email when processing is complete.

We offer gift returns in the form of eGift Cards to use towards the purchase of any item on our website.

We do not provide direct gift exchanges. You will need to return your gift for an eGift Card and use it to purchase another item.

You will need two numbers to begin a gift return:

1. Order Number, which is listed on your shipping label after "PO" under your address.
2. Postal Code of the shipping address.

If you cannot find this information, please send us a message, and we can help you out.

Select “Start a gift return” on our return portal:

Start My Gift Return

Kick back and relax this holiday season knowing your OluKai gifts come with an extended return and exchange period. All orders fulfilled from Nov. 1st through Dec. 25th can be exchanged for free until Jan. 15th at our return portal here.

As always, free shipping is included for all orders $150+.

All orders placed after Dec. 25th include our standard 30-day easy return policy.

Shop Now