Help Center

We immediately send each order to our distribution center to begin processing and preparing it for shipment. We move as fast as possible, so we cannot change or cancel anything on your order. Please double check your shipping address before placing your order. We do offer easy 30-day returns and exchanges to accommodate any changes you wish to make.

We will send you an email as soon as your order ships with a tracking number to follow your shipment from our distribution center to your front door. When you receive your order, you can begin the return or exchange by clicking the link in your shipping confirmation email.

Processing Time:

Orders are typically processed within 1-2 business days from the time they are placed. Please note that processing time may be slightly longer during peak seasons.

Shipping Options:

We offer standard and expedited shipping options. Standard shipping usually takes 5-7 days, while expedited shipping takes 3-4 days. Please refer to the checkout page for specific delivery estimates based on your location.

During holiday season we offer Upgraded Christmas Delivery. Select the Christmas Delivery shipping option in checkout to get your order by Christmas. Available for BC, Alberta, Saskatchewan, Manitoba, Ontario, Quebec.

Free Shipping:

All orders totaling $165+ receive free standard shipping.

During holiday season, all orders receive free upgraded christmas delivery shipping. Available for BC, Alberta, Saskatchewan, Manitoba, Ontario, Quebec.

Contact Us:

If you have any questions or concerns regarding your order's shipping, feel free to contact our customer support team by emailing info@olukai.ca or calling us at +1 (833)-346-0705.

We provide an estimated delivery date for your order during the shipping selection in the checkout process. This estimated date is not guaranteed.

When your order ships, you will receive a confirmation with the tracking information letting you know it’s on the way. Upgrading your shipping method only expedites the transit time once your package has left our warehouse.

Note: Payment is captured when your order is placed.

All of our Canadian orders are shipped from our Distribution Center in Surrey, BC.

Most of our orders are delivered Monday−Saturday. Delivery is between 9 a.m. and 8 p.m. Reference the estimated delivery date in checkout.

Note: Shipments are only picked up Monday−Friday.

Only received part of your order?

If you have ordered a few items, we may need to fulfil your order from multiple locations - that way you don't miss out on any of your items! This means we will pack and ship your items separately and therefore some items may arrive at a later date, even though you ordered everything together. We call this a split order.

How do I track the rest of my order?
If your order has been split, you will receive an email with your tracking details for each separate delivery.

Please note: You won't receive both tracking numbers at the same time as they will be dispatched separately, from different locations, which means different dispatch times.

If your order arrives and you're missing one or more items, we recommend double-checking your emails to see if you've received any additional tracking numbers. If not, contact our Aloha Experience Team and we can provide you with tracking updates.

Rest easy, we offer free exchanges for new sizes / colors and free returns for store credit. Additionally, customers can exchange for new products of lesser or greater value.

All other returns for refund will be charged a $12 restocking fee on the returned product.

Please place your exchange or refund within 30 days from the date your order was placed at OluKai.ca. Items must be in new, unused condition with the original packaging and tags.

We offer four options for returns and exchanges.

1. Exchange for another color and/or size
2. Return for a new style
3. Return for store credit
4. Return for a refund back to the original payment method.

We will begin processing your new order or email your store credit as soon as your return has delivered to our distribution center.

For any order totaling over $700, returns will need to be processed by contacting our Aloha Experience Team. Thank you for helping us prevent fraud.

Start My Return or Exchange

We will provide you with a shipping label to print, and you can pack and ship your return or exchange back to us.

You will need your order number to begin processing your return or exchange. You can find your order number on:

1. Your account page
2. Your shipping label listed after "PO" under your address
3. Your order or shipping confirmation email

For more details on our return & exchange policy please visit "What is your return or exchange policy?"

If you cannot find this information, please send us a message, and we can help you out.

Begin Return or Exchange

As soon as the package with our pre-paid shipping label is delivered by the courier to our distribution center:

1. You will receive your refund
2. If exchanging, your new order will begin processing
3. If returning for store credit, the eGift Card will be processed with your refund

You will receive a confirmation email when processing is complete.

We offer gift returns in the form of eGift Cards to use towards the purchase of any item on our website.

We do not provide direct gift exchanges. You will need to return your gift for an eGift Card and use it to purchase another item.

You will need two numbers to begin a gift return:

1. Order Number, which is listed on your shipping label after "PO" under your address.
2. Postal Code of the shipping address.

If you cannot find this information, please send us a message, and we can help you out.

Select “Start a gift return” on our return portal:

Start My Gift Return

Kick back and relax this holiday season knowing your OluKai gifts come with an extended return and exchange period. All orders fulfilled from Nov. 1st through Dec. 25th can be exchanged for free until Jan. 15th at our return portal here.

As always, free shipping is included for all orders $150+.

All orders placed after Dec. 25th include our standard 30-day easy return policy.

Shop Now

At this time, OluKai.ca does not allow digital gift cards to be purchased using Afterpay. If you have multiple items in your cart with a digital gift card, you will need to remove the digital gift card in order to purchase product using Afterpay.

Our digital gift cards come with a minimum value of $100 and a maximum of $400. You can purchase digital gift cards in $100 increments. Unfortunately, we do not offer custom amounts at this time.

To use your digital gift card, enter the code in the designated "Discount Code" or "Gift Card" field during checkout. This field is located on the shipping method screen during checkout. Simply input the full code and click "Apply" to redeem the gift card towards your order.

Currently, we exclusively offer digital gift cards. You can purchase those online here. Once ordered, you'll receive your digital gift card via email within minutes.

Yes, we offer digital gift cards in $100 increments. You can purchase a digital gift card online here.

To use Shop Pay, you will need to:

• Activate your cards before use, if applicable.
• Be able to make online purchases.
• Have billing information that matches your bank account on file. For example, the zip code needs to match the billing address.
• Have a Visa, Mastercard, American Express, or other card that is supported.
• Use a supported debit or credit card. For example, some prepaid cards aren't supported.

If you are using Shop Pay Installments, then Capital One cards aren't accepted.

Verify that you are entering the email address and password that are associated with your Shop account correctly when you are trying to complete a purchase.

If your payment method is set up correctly, check that you have updated your browser's settings to allow third-party cookies. If the option is turned on and you still cannot complete your purchase, Contact Us by emailing info@olukai.com.

It does not cost anything to use Shop Pay. Using Shop Pay adds no fees to your transaction with the merchant.

For installment orders that are split into four biweekly payments, there are no additional charges, interest rates, or late fees. For installment orders that are paid for in monthly payments, interest rates from 10 to 36% APR apply.

Shop Pay is an accelerated checkout option. It allows you to save your email address, credit card, and shipping and billing information, making the checkout process faster and more convenient.

What is Shop Pay Installments?

Shop Pay Installments is a flexible payment option that allows you to split your purchase into multiple interest-free or low-interest payments at checkout. This feature, powered by Affirm, makes it easier to budget your purchases without having to pay the full amount upfront.

How does Shop Pay Installments work?

1. Add items to your cart – Shop as usual and add your desired products to your cart.
2. Proceed to checkout – Select Shop Pay as your payment method.
3. Choose Installments – If eligible, you’ll have the option to split your total into 4 biweekly, interest-free payments or monthly payments with interest for larger orders.
4. Complete your purchase – Confirm your installment plan and finish checkout. You’ll receive payment reminders from Affirm.

Who is eligible for Shop Pay Installments? Eligibility for Shop Pay Installments depends on several factors, including your location and credit approval by Affirm. You must be at least 18 years old (or the legal age in your state) and have a valid U.S. billing address.

Are there any fees or interest charges?

• 4 biweekly payments – Always interest-free with no hidden fees.
• Monthly payments – Interest rates may apply, depending on your credit approval and the total purchase amount.

Does using Shop Pay Installments affect my credit score? Selecting a biweekly payment plan does not impact your credit score. If you choose a monthly installment plan, Affirm may perform a soft credit check, which does not affect your credit score.

Can I pay off my balance early? Yes! You can pay off your remaining balance at any time without any penalties or extra fees.

How do I manage my payments? You can manage and track your payments through the Affirm app or website. You'll also receive email reminders about upcoming payments.

What happens if I miss a payment? Affirm may charge late fees if you miss a payment, depending on your loan terms. If you anticipate difficulty making a payment, it's best to contact Affirm’s customer support directly for assistance.

Can I return an order purchased with Shop Pay Installments? Yes! If you need to return an order, your refund will be processed based on our store’s return policy. Affirm will adjust your remaining balance accordingly or issue a refund if you've already made payments.

Creating and managing your profile preferences on OluKai.ca is a breeze. Just follow these steps:

1: Create Your Account

1. You can create an account by following this link or clicking "Sign In" at the top right-hand side of the OluKai.ca homepage.
2. If you don't have an account click "Create Account". Otherwise, just sign in using your email and password.
3. Pro Tip: If you don't remember the password, just reset it!

2: Customize Your Profile

1. Once you're signed in, click "My Account" then go into "Preferences".
2. Tell us more about yourself (shoe size, birthday, interests) so that we can customize your online experience.
3. If you often shop for someone else, you can fill out a Secondary Profile as well.

3: Manage Your Preferences

1. Choose how you want to hear from us (email vs. text) and the types of communications you'd like to receive.
2. You can change your preferences at any time, including managing what types of emails you get or unsubscribing.
3. If you're looking to unsubscribe:
4. Go to "Preferences" on your OluKai.ca account to manage email and text notifications or Click the unsubscribe button at the bottom of any OluKai email.
5. If you're unable to locate an OluKai email, we recommend creating an online account using the email you'd like to unsubscribe. You can then sign in and manage your email notifications under "Preferences".

4: Keep Track of Your Orders

1. To save you time at checkout, your OluKai.ca account will store all past orders, addresses, wishlists, and other information.

Mahalo for your interest in our kid's collection. Unfortunately, we no longer sell kid's sandals and shoes on OluKai.com. No worries though! You can still shop select styles at Nordstrom. Apologies for any inconvenience. We hope you can find a pair of OluKai out there for your keiki (child) to rock.

Our Store Locator will be able to assist you with finding retail locations in your general region that carry OluKai products. Please click on the following link to be directed to our Store Locator --> https://olukai.ca/pages/store-locator

On our main categories such as Men’s Sandals, or Women’s Shoes, you can filter the products by arch support: Low, Standard, and High. Follow these steps to filter the products:

1. Click “Filter & Sort” on the collection page
2. Select the Arch filter
3. Click “Apply”

You can use the direct links below to apply the filter.

Men’s Sandals

1. Low Arch
2. Standard Arch
3. High Arch

Men’s Shoes

1. Standard Arch
2. High Arch

Women’s Sandals

1. Low Arch
2. Standard Arch
3. High Arch

Women’s Shoes

1. Standard Arch
2. High Arch

For additional fit information, reference the “Fit Guide” on the product page of the style you are interested in. Scroll down on the product page and you will see a Fit Guide that illustrates how the style runs in size, width, and arch.

All of our products display fit information for how the style runs in size, width, and arch. Reference the “Fit Guide” on the product page of the style you are interested in. You will need to scroll down on the product page until you see a Fit Guide that looks like this.

Yes, we do have most replacement insoles available. You can find insole replacements available for purchase here.

If your insoles are defective, please send a photo of the defect along with the style information of the shoe (printed on the inside upper portion of your shoe, slipper, or boot) and your shipping address to info@olukai.ca.

Yes! We have two basic types of product at OluKai, Mauka (towards the land) and Makai (towards the sea). Our Makai products are made to be water friendly and made from all synthetic material, no animal products. Our Mauka products are generally closed toe and predominately made with leather; however we do have Mauka closed toe styles that use canvas or twill that are 100% synthetic. View material details on the product details tab under each product. Vegan styles are noted in the product description on our site. Note that “synthetic leather” is 100% synthetic.

All of our footwear is designed and developed in the United States and manufactured in Vietnam and China.

It’s a combination of premium materials and contoured shapes that form the structure of OluKai. At the core of all our footwear is our anatomical footbed; a biomechanically engineered shape that supports and positions your entire foot naturally, allowing it to move through the stride comfortably and correctly. Our deep heel contour centers, aligns, and supports the foot.

OluKai leather sandals and shoes are water-resistant, not waterproof.

Our sandals and slippers only come in full sizes. Fit can be a bit difficult to determine, as it is usually your personal preference. In most cases, sizing up to the next size will offer the best fit.

For example, if you wear a 10.5 in shoes, a size 11 will likely fit you best in our sandals and slippers.

Please keep in mind if your feet are narrow or wide, this may affect the fit of our footwear.

We’ve got you covered - no matter what your shoes are covered in. Follow this guide on how to clean OluKai sandals, shoes, slippers, and boots.

It all comes back to our Wet Sand Principle. Every pair of footwear (including slippers) is designed to capture the feeling of a barefoot stepping into wet sand. All at once, it cups the heel, fills the arch, and splays the toes—molding to the foot regardless of the shape. The cupped heel offers stability and shock absorption. The anatomically correct arch and contoured footbed provide all-day comfort. And the toe box allows the toes to spread naturally with no restrictions.

Our insoles are designed to cradle your feet in lasting comfort. They are anatomically contoured to hug the curves of your feet and provide true arch support. The arch is one of the most important structural elements of your feet. Its shape allows you to bear weight and it absorbs the shock that happens from stomping on the ground over and over. The more supported the arch, the more balanced your entire body becomes. That balance can lead to less hip, knee, and back pain, improved posture, and sustained comfort. Because we construct all of our slippers like fine footwear and incorporate anatomically correct arch support, customers often report pain alleviation.

Finding the right insole for your shoe is a breeze. Here's a list of our insoles and the styles that they're compatible with. If you're having trouble finding the insole you need, you can always reach out to our Aloha Experience team.

• Men's Relaxed Insole: Moloā, Nohea Moku, Nohea Mesh, ‘Ohana Lī ‘Ili, Hamakua, Moku Pae, Nohea Pae
• Men's Sneaker Insole: Nana Hele, Lae‘ahi Lī ‘Ili, Lae‘ahi ‘Ili, Lae‘ahi Lī, Lae‘ahi Kapa, Lae‘ahi, Mio Lī, ‘Ālapa Lī, Kalia Puki, Kalia Lī, Kalia, Huakai Lī, Huakai Lī Kala, Nalukai Kapa Boot, Nalukai Slip-On, Nalukai Kala Slip-On, Kekaha, Kakaha, Lae‘ahi Lauhala, Lae‘ahi Pa‘i, Nihoa Lī, Panepo‘o, Nana Hele Wai‘apo, Molina, Mikole, Manele, Wai‘alae, Kā‘anapali, Holo, Kou, Lae‘ahi Lole, Papakū ‘Ili, Lae‘ahi Pili, Pūnini Pili, Pūnini, Kaholo
• Men's Slipper Insole: Moloā Slipper, Kipuka Hulu, Moloā Hulu, Mahana, Moloā 'Ie Slipper, Mahana, Kilohana Slipper, Moloā Kilohana Slipper
• Women's Sneaker Insole: Pehuea, Pehuea Lī, Pehuea Lī ‘Ili, Pehuea Leather, Kaula ‘Olu ‘Ili, Kaula Pa‘a Kapa, Kaula Pa‘a Lī, Kaula Pa‘a ‘Ili, Ki‘ihele, Ki‘ihele ‘Ili, Ki‘ihele Lī, Pehuea Pa‘i, Pīlahi, Hawai‘iloa Manu Hope, Lipoa, Lānia, Mahiki, Wailea, Ha‘upu, Kīlea, Wao
• Women's Active Insole: Wailuku, Kawela, Huia, Kaholo
• Women's Slipper Insole: Pehuea Heu, ‘Olani, Ku‘una, Nohea Slipper, Mālua Hulu, Pa‘ina Hulu, Ku‘una Lānui, Lānia Kilohana, Nohea Heu Slipper, Nohea Kilohana

Shop Insoles Collection

Our footbeds are suitable for OluKai products. There are slight variations in shape and space depending on the style of shoe you have, so please reference the list of compatible before purchasing. Given the unique shape and contour of OluKai footbeds, we would not advise using them with shoes from other brands.

OluKai footbeds will provide a high-level of comfort and support, but are not a replacement for orthotic footbeds, especially those that are custom made. Consumers with a specific orthotic will not be able to combine our footbed with their orthotic.

Timing can be relative based on a variety of factors, but the answer to this question should likely align with our brand’s one-year product guarantee against manufacturer’s defects.

OluKai footbeds feature polyurethane (PU) foam which provides the soft, squishy comfort and all-day arch support. Depending on the style of product, the topcloth materials can vary from: full-grain leather, an airy mesh, a soft-to-the-touch microfiber, or a cozy wool-blend. Materials are selected based on product type, all with comfort in mind.

Nope! Because our insoles are designed to peak comfort and performance, they're are no downsides to wearing them. And since you can throw them in the washing machine, they'll last much longer than your average pair.

Most of our insoles are removable and washable. Just throw them in the washer and go. We recommend putting them in a delicates bag first. For more specific care instructions, visit https://olukai.ca/pages/how-to-clean-olukai

OluKai footwear is guaranteed against manufacturer’s defects for one year from the date of purchase. Footwear covered by the OluKai guarantee will be replaced at OluKai’s discretion.

The following defects are covered by the OluKai Guarantee:

1. Straps pulling out where soles are not excessively worn
2. Delaminating of sole layers
3. Frayed or loose stitching on uppers, footbeds or logos

What's not covered:

1. Deterioration from water abuse
2. Outsole wearing out or worn through
3. Skateboard or bicycle abuse
4. Cuts, scratches, burns etc.
5. Shrinkage from overexposure to extreme heat
6. Anything not listed will be solely determined by OluKai

How do I submit a warranty claim?

All orders placed thru OluKai.ca and approved retailers are covered under warranty. Please reference your order number & receipt when filing a warranty claim. If the sandals or shoes are under warranty and were purchased on vacation or in a location other than where you live, you can submit a warranty request to us.

View Warranty Policy

If your sandals or shoes are covered under warranty, please send us a message along with all of the details below.

1. Order number if ordered from our website
2. Photo of the style information printed on the bottom of the strap or inside the shoe. Please provide this even if it is illegible. Example: VC 01/20, 10443-PVPV, LAE‘AHI, US M10.5 EUR 43.5
3. Style name, color, and size
4. Photo of the defect
5. Approximate date of purchase (month and year)
6. Shipping address (Canada Address Only)
7. Phone number

We can only process your warranty claim once all items are received.

Warranty Policy

You’ll receive an email notification once your friend successfully completes their purchase, along with details on how to claim your $20 reward.

No, the referral program is only for introducing new customers to OluKai. The person you refer must be a new customer who hasn’t made a purchase with us before.

You’ll receive one $20 reward for a successful referral, regardless of how many friends you refer. Even if multiple friends make a purchase, you’ll receive a single $20 reward.

You can refer as many friends as you'd like! Each friend is eligible to receive the $20 gift toward their first purchase if they are a new customer to OluKai.

To redeem your referral code, enter the code you received via email into the “Code” field at checkout, or simply click redeem from your referral email. Be sure to check out under the same email address that received the referral email. The $20 credit will then be automatically applied to your purchase.

Both you and your friend have 30 days to use your referral code from the day you receive it via email.

You can share your referral code by entering your friend's email address on our referral page, or you can copy your unique referral link and share it with multiple people via email, text, or social media.

No, your referral code can not be stacked with other discount codes in checkout.