OluKai stands committed to doing what it takes to overcome COVID-19. Health and safety are paramount in every aspect of our business, so we’re working from home (in sandals). We remain 100% operational at OluKai.ca. We will keep sharing our Aloha with you, no matter where you are reading this note - Anywhere Aloha from OluKai.
Shipping & Transit Delay
Due to the evolving Covid-19 situation, domestic shipping carriers have received an influx in shipping volume lending to short carrier delays. We provide an estimated delivery date for your order during the shipping selection in checkout. With each and every order, we provide an order tracking number for you to follow your shipment from our distribution center to your front door.
- Due to COVID-19, we are limiting our shipping schedule to Monday, Tuesdays and Fridays.
- Packages will be shipped from Kamloops, BC and ground shipping times will vary based upon your location.
- We currently do not offer Saturday or Sunday delivery.
Changes and Cancels
Once an order is placed, it is immediately sent to processing. Please double check your shipping address before placing your order. OluKai is not responsible for replacing packages shipped to incorrect addresses provided by the customer. If you believe you made an error, please contact customer service to quickly resolve the issue
- We only accept returns on footwear purchased directly through olukai.ca.
- All non-warranty returns must be completed within 30 days of purchase and product must be returned in its original and unused condition.
- We do not offer direct exchanges, so if you are looking for another size, color or style, please place another order on olukai.com for your replacement item.
- Refunds will be processed to the original form of payment and take approximately 2-3 weeks from the date received. A confirmation email will be sent when the refund is issued.
- Please allow 5-10 business days from when the confirmation email is sent for the refund to fully process.
- Shipping charges are not refundable.
How To Make A Return:
- To request a return authorization for, contact customer service or call us toll-free Mon - Fri 7 a.m. - 5 p.m. PST at (866) 467-9694.