- Our goal is to process and ship all orders within 1 business day. Upon shipping, the packages will be shipped by the freight type requested on the order (excluding holidays and weekends).
- Packages will be shipped from Kamloops, BC and ground shipping times will vary based upon your location.
- We currently do not offer Saturday or Sunday delivery.
- We only accept returns on footwear purchased directly through olukai.ca.
- All non-warranty returns must be completed within 30 days of purchase and product must be returned in its original and unused condition.
- We do not offer direct exchanges, so if you are looking for another size, color or style, please place another order on olukai.com for your replacement item.
- Refunds will be processed to the original form of payment and take approximately 2-3 weeks from the date received. A confirmation email will be sent when the refund is issued.
- Please allow 5-10 business days from when the confirmation email is sent for the refund to fully process.
- Shipping charges are not refundable.
How To Make A Return:
- To request a return authorization for, contact customer service or call us toll-free Mon - Fri 7 a.m. - 6 p.m. PST at (866) 467-9694.